_1761400754707-BuJNKvs6.png)
Hotel and Lodging Management Series (HLM) DECA Practice
Participants will demonstrate knowledge and skills in hotel and lodging management series scenarios. Practice HLM roleplays in the official DECA format and get scored the way a judge scores you — on the performance indicators that actually decide the event.
HLM competition format
Prep time
10 minutes
Presentation
Up to 7 minutes
PIs scored
5 per case
PI pool
579 indicators
Management Consultant
Industry Professional
Sample HLM roleplay scenarios
Real examples of the case prompts Case Ace generates for Hotel and Lodging Management Series. Every session produces a new one, so you never rehearse the same case twice.
You are the general manager of a mid-scale hotel. Address guest complaints about room cleanliness.
You are the front desk manager. Develop a strategy to increase guest satisfaction scores.
You are the revenue manager. Create a pricing strategy for peak and off-peak seasons.
What HLM tests you on
The instructional areas Hotel and Lodging Management Series draws from most heavily, by number of official performance indicators.
Example HLM performance indicators
OP:189Explain the nature of operationsOperationsOP:190Discuss the role of ethics in operationsOperationsEI:001Describe the nature of emotional intelligenceEmotional IntelligenceEI:016Explain the concept of self-esteemEmotional IntelligenceNF:077Assess information needsInformation ManagementNF:078Obtain needed information efficientlyInformation ManagementFI:058Explain forms of financial exchange (cash, credit, debit, electronic funds transfer, etc.)Financial AnalysisFI:059Identify types of currency (paper money, coins, banknotes, government bonds, treasury notes, etc.)Financial AnalysisPD:002Maintain appropriate personal appearanceProfessional DevelopmentPD:009Demonstrate systematic behaviorProfessional DevelopmentEC:002Distinguish between economic goods and servicesEconomicsEC:003Explain the concept of economic resourcesEconomicsHow to place in HLM
Demonstrate strong customer service orientation
Show knowledge of industry standards and regulations
Present creative and practical solutions
HLM frequently asked questions
What is the Hotel and Lodging Management Series (HLM) event in DECA?
Participants will demonstrate knowledge and skills in hotel and lodging management series scenarios. It sits in the Hospitality & Tourism career cluster and is scored on 5 performance indicators drawn from a pool of 579 official PIs.
How long is the HLM roleplay?
Competitors get 10 minutes to prepare and up to 7 minutes to present to the judge. Management Consultant
What performance indicators are on the HLM exam and roleplay?
HLM draws most heavily from Operations, Emotional Intelligence, Information Management, Financial Analysis. Case Ace includes every one of the 579 performance indicators tied to this event as free flashcards with AI explanations.
How do I practice HLM roleplays before competition?
Generate an unlimited number of HLM practice cases in the official DECA format, present them out loud, and get judge-style AI feedback scored against the same performance indicators a real judge uses. It is free to start.
Other Hospitality & Tourism events
Start practicing HLM today
Free account, unlimited HLM performance indicator flashcards, and your first roleplay scored by an AI judge in the official DECA format.
Start practicing free